You should start by contacting your loan servicer in writing to explain the errors and request a correction. You can adapt the concept of a Qualified Written Request by sending a formal Notice of Error detailing the inaccuracies and the harm they are causing. Keep copies of all correspondence. If the servicer doesn’t resolve the issue, you can also file a complaint with Federal Student Aid or the Consumer Financial Protection Bureau (CFPB). Kramer Law Firm can assist you in drafting these communications and navigating the complaint process.
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